Refund policy

RETURN AND REFUND POLICY

Last updated: August 21, 2026

This Return and Refund Policy applies to purchases made through ElixDose at https://www.elixdose.com. ElixDose is operated by TOGRUL SALMANLI LLC.

RETURN PERIOD

You may request a return within 30 calendar days after receiving your order. To qualify for a return, the item must be unused, unworn, unopened where applicable, and in the same condition in which it was received. The item must include its original packaging, labels, accessories, and proof of purchase.

To request a return, contact us at elixdosemusic@gmail.com and include:

• Your full name;
• Order number;
• Product name;
• Reason for the return;
• Photographs if the item is damaged, defective, or incorrect.

Do not send a product back without receiving return authorization and return instructions from us.

IMPORTANT RETURN ADDRESS NOTICE

Our registered business address is not automatically a product return warehouse. Do not return products to 30 N Gould St, Ste N, Sheridan, WY 82801 unless we specifically authorize that address in writing.

After approving your return, we will provide the correct return address and instructions. Products sent to an unauthorized address might not be received or refunded.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery. If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with photographs of the product, packaging, and shipping label.

If we confirm that the item is damaged, defective, or incorrect, ElixDose will provide an appropriate replacement, refund, or other remedy and will cover reasonable return shipping costs where applicable.

CHANGE-OF-MIND RETURNS

For approved change-of-mind returns, the customer is generally responsible for return shipping costs. Original express or upgraded shipping fees are not refundable unless required by applicable law.

NON-RETURNABLE PRODUCTS

The following products cannot normally be returned:

• Personalized or custom-made products;
• Perishable goods;
• Opened personal care, cosmetic, hygiene, or health-related products where return would create a health or hygiene risk;
• Gift cards;
• Digital products after access or download has started with the customer’s consent;
• Hazardous materials or products restricted from being shipped;
• Products damaged through misuse, improper storage, or normal wear.

These restrictions do not limit any mandatory consumer rights that apply to damaged, defective, misdescribed, or unsafe products.

UNITED KINGDOM CUSTOMERS

Eligible United Kingdom customers generally have the right to cancel an online purchase within 14 days after receiving the goods without providing a reason. After notifying us of cancellation, the customer generally has another 14 days to return the eligible goods.

Exceptions may apply to personalized, perishable, sealed hygiene, digital, and other legally excluded products. Mandatory United Kingdom consumer rights are not affected by this policy.

REFUNDS

We will inspect the returned product and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

For customers outside jurisdictions with a shorter mandatory deadline, we aim to issue approved refunds within 10 business days after receiving and inspecting the return. Banks and payment providers may require additional processing time.

For United Kingdom cancellations, refunds will be handled within the time required by applicable consumer law. We may wait until the goods are returned or the customer provides evidence of return, where legally permitted.

ORDER CANCELLATIONS

You may request an order cancellation by emailing elixdosemusic@gmail.com. Cancellation is not guaranteed after an order has entered processing or has been shipped.

CONTACT

ElixDose
Operated by TOGRUL SALMANLI LLC
Email: elixdosemusic@gmail.com
Website: https://www.elixdose.com
Registered business address:
30 N Gould St, Ste N
Sheridan, WY 82801
United States