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Customer care

Contact ElixDose.

Questions about a product or order? Send a message and include your order number when relevant.

We are here to help

Contact us for questions about a product, an existing order, delivery, returns or general store information.

Email: elixdosemusic@gmail.com

Please include your order number when contacting us about an order. We aim to respond within 1–2 business days.

Before contacting us

  • Check your order confirmation and shipping email.
  • Review Shipping & Delivery for current timelines and rates.
  • Review Returns & Refunds before opening or using a personal-use item.

Never send payment-card numbers, passwords or verification codes by email.

For your security, never send passwords, payment card numbers or one-time verification codes through this form.